Contact our team
Support is available to assist with account questions, KYC and withdrawal issues, POLi or bank transfer deposits, technical concerns, or general feedback. Contact the team via live chat, email or phone for fast help. Use live chat for quick account actions, email for document uploads and detailed enquiries, and phone for urgent matters. Support operates during advertised working hours and monitors messages regularly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat, account and KYC help, document uploads |
| General Enquiries | [email protected] - Payments, POLi and bank transfer queries, refunds and billing |
| Affiliate Enquiries | [email protected] - Partner signups, tracking and commission reports |
| Phone | +64 9 372 5491 - For urgent account issues; call or SMS |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 - Response times vary (NZST) |
Email assistance
Email is the preferred contact method for detailed requests, account issues or matters that require explanations or documents. Use a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant files (ID, payment receipts or screenshots) so the team can process your request efficiently.
Send us a message
Name Email Message Send messageResponse Time
Support requests are handled by our team and most enquiries are answered within one business day. Simple account or payment queries are usually resolved quickly, while complex cases such as detailed KYC checks or disputed transactions may take longer depending on their nature. We’ll keep you updated by email or live chat until the matter is closed.
Feedback
Tell us what you think - send feedback to help improve VegaStars. Suggestions, bug reports and feature ideas are reviewed carefully and used to shape site updates, promotions and account tools. Contact the Vega Stars support team via live chat or email with your thoughts. We read every message and act on practical input to improve the service and user experience.