Contact our team
Support is available to assist with questions, account-related issues, technical concerns or general feedback about Vegastars services. Contact the team via live chat, email or phone for help with deposits, withdrawals, verification and site access. Use support for bonus queries, account updates and technical troubleshooting. For urgent matters phone is quickest. Help is provided in New Zealand English and we can advise on NZD payments, POLi, bank transfer, Neosurf and cryptocurrency deposit options, plus security queries.
| Department | Contact |
|---|---|
| Customer Support | support@QWE (live chat & email support) |
| General Enquiries | info@QWE (billing and site help) |
| Affiliate Enquiries | affiliates@QWE (partnerships & rates) |
| Payments | payments@QWE (withdrawals & settlements) |
| Privacy | privacy@QWE (data requests) |
| Phone | +64 9 372 1845 (urgent calls) |
| Working Hours | Mon-Fri, 08:00-22:00; Sat-Sun, 10:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account matters or when you need to send documents. Please use a clear subject line and include your full name, account ID and current contact details. Supplying up-to-date phone and address info helps us avoid delays and speed up verification or account support.
Send us a message
Response Time
Support enquiries are handled via live chat and email. Most enquiries are answered within one business day. Complex cases that require verification or escalation may take longer depending on their nature. If you’ve submitted documents or opened a dispute, expect extra processing time and we’ll keep you updated by email. For urgent help, try live chat.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. Use live chat, email or the feedback form in your account to send comments. All submissions are carefully reviewed and used to refine features, promotions and support. Your input helps shape the site and improves our service and the overall user experience.