Privacy Policy Details
VegaStars takes privacy seriously. This page explains how we collect, use and protect your personal information when you register, deposit, play or contact support. It covers the types of data we hold, why we process it, how long we keep it, and the rights you have over your information. Read this policy to understand the choices available for account data, transactional records and tracking technologies while using our casino services from New Zealand, including how to contact us to exercise data rights.
Types of data we collect
Personal data
Name, date of birth, email, phone number, address and identity documents submitted for verification. Personal data is collected at registration and during KYC checks.
Technical data
Device details, IP address, browser type, operating system, cookies and session identifiers. Technical data helps maintain account access and site functionality on desktop and mobile.
Transactional data
Deposit and withdrawal records, payment method details, currency (NZD where applicable), bet history and bonus activity. Transactional records are retained for accounting and anti-fraud checks.
How we use information
Account management - to create and maintain accounts, verify identity and process KYC requirements.
Payments and payouts - to process deposits, withdrawals and refunds via payment processors and crypto channels.
Security and compliance - to detect fraud, enforce terms, and meet legal and regulatory obligations.
Service operations - to enable gameplay, respond to support requests and improve site stability. Communication for essential account notices and transactional messages may be sent by email or SMS.
Data protection and security practices
We protect data using secure transport (HTTPS/TLS) and access controls. Third-party providers that process data on our behalf are contractually required to apply security measures. Data retention follows operational and legal needs, and personal data is deleted or anonymised when no longer required.
Cookies and tracking technologies
Cookies
Cookies are used to maintain sessions, remember preferences and enable core site features on mobile and desktop. You can manage cookie settings in your browser.
Third-party tracking
Analytics and advertising partners may place cookies or use similar technologies. These tools help monitor site performance and detect abusive behaviour. Consent options are available where required.
User rights regarding their data
Access and correction
You can request a copy of personal data we hold and ask for corrections to inaccurate information by contacting support.
Deletion and restriction
Requests for deletion or restriction of processing can be submitted; we will assess legal and operational requirements that may limit immediate deletions, such as KYC or anti-money-laundering obligations.
Opt-out and marketing
You may opt out of promotional communications. Transactional and account-related messages will still be sent where necessary for service delivery.
Data sharing and third parties
We share data with service providers for payments, identity verification, game provisioning and fraud prevention. Data may also be disclosed to comply with lawful requests from authorities. Where third parties process data, contracts require appropriate safeguards.
Updates to this policy
Policy changes may occur. Material updates will be posted on site with the revision date. For questions or to exercise rights, contact Vega Stars support using the account help channels.