Safer Gambling

At VegaStars we put player safety first. Our approach to responsible play is practical and straightforward: provide clear tools, fast access to help, and simple rules that keep gambling within personal limits. We support informed choices through account controls, time checks and clear self-exclusion options. This page explains VegaStars Responsible Gambling measures, the signs of problem behaviour, steps you can take to stay in control, and where to find professional support. Use the tools in your account or contact support any time for assistance with limits or temporary breaks.

Player protection principles

Protection is focused on prevention, consent and clear limits. We promote voluntary controls, voluntary pauses and verified age checks to reduce risk. Personal data and privacy are respected while offering transparent account settings for safer play.

Tools to manage your play

Deposit and loss limits

Set daily, weekly or monthly deposit limits in your account. Loss limits can be applied to restrict how much you can lose over a chosen period. Limits are adjustable but changes may include a waiting period for safety.

Session limits and time reminders

Enable session timers and receive on-screen reminders about elapsed time. Session limits can auto-log you out after a set duration to prevent long playing sessions.

Time-outs and self-exclusion

Use short time-outs for immediate breaks or longer self-exclusion to block access for weeks or months. Self-exclusion is effective across the site and must be requested through the account settings or support.

Recognising signs of risky gambling

Common warning signs include chasing losses, hiding activity, unexpected bank or card transactions, and playing longer or more frequently than intended. Emotional signs can include stress, irritability or neglecting other responsibilities.

Practical guidance to stay in control

Create a personal plan: set budgets, use limits, schedule breaks and avoid gambling when stressed or under the influence. Keep payment details secure and consider removing saved payment methods if it helps control spending.

When and how to get help

If gambling is causing worry, contact support for immediate account options like limits, time-outs or self-exclusion. Professional help is available through counsellors and helplines specialising in gambling issues.

Local and international support

Reach out to New Zealand services for confidential advice and counselling. International helplines and online chat services also provide guidance and treatment referrals. Support organisations can help with financial counselling, family support and relapse prevention plans.

Contact and next steps

If you need assistance setting limits or starting self-exclusion, contact us or use the responsible‑gaming section in your account. For ongoing support beyond the site, consider contacting a recognised help organisation in your area. Vega Stars encourages cautious play and is here to help when you need it.